Contact us

Get in Touch with KeyRack Digital Solutions
We're here to help you succeed with our premium web solutions

Quick Contact Information

📧 Primary Email

[email protected]
For all inquiries, support, and business communications

📞 Phone Support

+918417811789
Direct line to our support team

🌐 Website

keyrack.in
Browse products, documentation, and resources

👤 Business Owner

Vineet Chauhan (Proprietor)
Direct contact for partnerships and enterprise solutions

Contact Methods

🎯 Choose Your Preferred Contact Method

Email Support - Recommended for most inquiries

Response Time: 24-48 hours (Premium customers: 24 hours)
Best For: Technical support, license questions, detailed inquiries
Available: 24/7 (monitored during business hours)
Languages: English, Hindi

Phone Support

Direct Line: +918417811789
Business Hours: Monday - Saturday, 9:00 AM - 6:00 PM IST
Best For: Urgent issues, pre-sales consultation, enterprise inquiries
Note: Please email first for non-urgent technical issues

Live Chat (Coming Soon)

Availability: Business hours
Best For: Quick questions and instant support
Features: File sharing, screen sharing capabilities

What to Include in Your Message

📋 For Technical Support

Please provide:

Product Name and version
License Key or order number
Detailed Description of the issue
Error Messages (if any)
Screenshots or recordings (if applicable)
System Information (PHP version, WordPress version, etc.)
Steps Taken to resolve the issue

💰 For Sales Inquiries

Please mention:

Products of Interest
Intended Use (personal/commercial)
Budget Range
Timeline Requirements
Specific Features needed
Volume Requirements (if bulk purchase)

🔑 For License Questions

Please include:

Order Number or transaction ID
Product Name and license type
Current Usage details
Specific License requirements
Transfer Requests (if applicable)

💳 For Billing & Payments

Please provide:

Transaction ID or order number
Payment Method used
Issue Description
Billing Address confirmation
Refund Requests with reason

Specialized Contact Categories

🛒 Pre-Sales Support

Best Contact Method: Email or Phone
Response Time: Within 4-8 hours
Specializes In:

Product demonstrations and trials
Custom requirement analysis
Bulk purchase discounts
License type recommendations
Integration feasibility

🔧 Technical Support

Best Contact Method: Email with detailed information
Response Time: 24-48 hours (Premium: 24 hours)
Specializes In:

Installation and configuration assistance
Bug reports and troubleshooting
Performance optimization
Security concerns
Update and migration support

💼 Enterprise & Partnerships

Best Contact Method: Phone or Email
Direct Contact: Vineet Chauhan at [email protected]
Specializes In:

Custom development projects
White-label solutions
Bulk licensing agreements
Partnership opportunities
Enterprise support contracts

🎓 Educational & Non-Profit

Best Contact Method: Email
Special Programs: Available for qualifying organizations
Specializes In:

Educational discounts
Non-profit pricing
Student developer programs
Institutional licensing
Academic partnerships

Office Information

🏢 Business Details

Business Name: KeyRack Digital Solutions
Proprietor: Vineet Chauhan
Business Type: Web Development & Digital Solutions
Established: 2025
Registration: MSME Registerd

🕐 Business Hours

Monday - Friday: 9:00 AM - 6:00 PM IST
Saturday: 9:00 AM - 4:00 PM IST
Sunday: Closed (Emergency support via email)
Holidays: As per Indian national holidays

🌍 Service Areas

Primary Market: India
Global Reach: Worldwide (25+ countries)
Languages: English, Hindi
Time Zone: Indian Standard Time (IST)

Response Time Commitments

⚡ Priority Levels

Critical Issues (Service Down)

Response: Within 2-4 hours
Available: 24/7 emergency email monitoring
Examples: Payment gateway failures, security breaches, site crashes

High Priority (Premium Customers)

Response: Within 24 hours
Available: Business hours + extended coverage
Examples: Installation issues, license problems, functionality bugs

Standard Support

Response: Within 24-48 hours
Available: Business hours
Examples: General questions, documentation requests, feature inquiries

General Inquiries

Response: Within 48-72 hours
Available: Business hours
Examples: Pre-sales questions, information requests, feedback

Contact Form Guidelines

📝 How to Write Effective Support Requests

Use Clear Subject Lines

✅ Good: "WordPress Plugin Installation Error - Order #12345"
❌ Poor: "Help needed" or "Problem with product"

Provide Complete Information

Include all relevant details in your first message
Attach screenshots or error logs
Mention your system specifications
Reference previous conversations (if any)

Be Specific and Detailed

Describe the exact steps that led to the issue
Mention what you expected to happen
Explain what actually happened instead
Include any error messages verbatim

Professional Communication

Use polite and professional language
Be patient with response times
Provide feedback on solutions provided
Follow up if issues persist

Payment & Billing Support

💳 Payment Gateway Support

PhonePe Transactions

Support Hours: 24/7
Resolution Time: 2-4 hours
Contact: [email protected] with transaction ID
Common Issues: Failed payments, refund processing

eMandate Subscriptions

Support Hours: Business hours
Resolution Time: 24-48 hours
Contact: Phone or email support
Common Issues: Subscription management, billing cycles

International Payments

Support Hours: Extended (considering time zones)
Resolution Time: 24-72 hours
Contact: Email with complete transaction details
Common Issues: Currency conversion, failed authorizations

📊 Billing Inquiries

Tax Questions: GST compliance and international tax Invoice Requests: Detailed billing information Refund Processing: Status updates and timelines Payment Methods: Adding or changing payment options

Self-Service Resources

📚 Before Contacting Support

Try these resources for quick answers:

Documentation Center

Installation Guides: Step-by-step tutorials
Configuration Help: Setup and customization
Troubleshooting: Common issue resolutions
Video Tutorials: Visual learning resources

FAQ Section

Popular Questions: Most common inquiries
License Information: Usage rights and restrictions
Payment Help: Billing and subscription management
Technical Requirements: System specifications

Community Forum (Coming Soon)

User Discussions: Community-driven support
Tips & Tricks: Best practices sharing
Feature Requests: Community voting on new features
Knowledge Base: User-contributed solutions

Emergency Contact Procedures

🚨 For Urgent Security Issues

Email: [email protected]
Subject: "URGENT SECURITY - [Brief Description]"
Response: Within 2-4 hours
Available: 24/7 monitoring

⚠️ For Payment Emergencies

Email: [email protected]
Phone: +918417811789 (during business hours)
Subject: "PAYMENT EMERGENCY - [Transaction ID]"
Response: Within 4-8 hours

🔧 For Critical Technical Issues

Email: [email protected]
Subject: "CRITICAL ISSUE - [Product Name]"
Include: Complete system information and error details
Response: Within 4-8 hours

Feedback & Suggestions

💡 We Value Your Input

Product Feedback

Feature Requests: Ideas for new functionality
Bug Reports: Issues found in our products
User Experience: Website and product usability
Performance: Speed and optimization suggestions

Service Feedback

Support Quality: Rate our assistance
Documentation: Suggest improvements
Communication: How we can serve you better
Overall Experience: General satisfaction feedback

Business Suggestions

New Products: Ideas for future development
Partnerships: Collaboration opportunities
Market Insights: Industry trends and needs
Competitive Analysis: How we compare to alternatives

Social Media & Updates

📱 Stay Connected

Newsletter Subscription

Frequency: Monthly product updates
Content: New releases, tutorials, special offers
Subscription: Available on our website
Management: Easy unsubscribe options

Social Media (Coming Soon)

Updates: Product announcements and tips
Community: Connect with other users
Support: Quick questions and responses
News: Industry insights and trends

International Customers

🌍 Global Support Considerations

Time Zone Awareness

We understand our international customers may be in different time zones. While our primary business hours are IST, we monitor emails 24/7 and prioritize international customer responses.

Language Support

Primary: English
Secondary: Hindi for Indian customers
Translation: Google Translate integration for basic communication

Payment Methods

Global Cards: Visa, MasterCard, American Express
Regional Options: PayPal, Stripe, and local gateways
Currency: Multiple currency support available

Legal Compliance

GDPR: EU customer data protection
Local Laws: Compliance with international regulations
Tax Handling: Proper tax calculation for global sales

Quality Assurance

✅ Our Commitment to You

Response Quality

Knowledgeable Staff: Technical expertise guaranteed
Complete Answers: Comprehensive problem resolution
Follow-up: Ensuring issues are fully resolved
Documentation: Maintaining interaction records

Continuous Improvement

Staff Training: Regular skill development
Process Optimization: Streamlining support procedures
Technology Updates: Modern support tools and systems
Customer Feedback: Implementing suggestions for better service

Ready to Get Started?

Don't hesitate to reach out! Whether you're a new customer with questions or an existing client needing support, we're here to help you succeed with KeyRack Digital Solutions.

📧 Primary Contact

Email: [email protected]

📞 Phone Support

Number: +918417811789

⏰ Best Times to Call

Monday - Friday: 10:00 AM - 5:00 PM IST
Saturday: 10:00 AM - 2:00 PM IST

At KeyRack Digital Solutions, your success is our priority. We look forward to hearing from you and helping you achieve your digital goals.