Privacy policy

KeyRack Digital Solutions
Website: keyrack.in
Contact: +918417811789
Email: [email protected]
Proprietor: Vineet Chauhan

Registered Office Address - Vaibhav nagar, 8, Orderly Bazar, Pandeypur, Chiraigaon, Lalpur road, Varanasi, UTTAR PRADESH, 221101

1. Introduction

KeyRack Digital Solutions ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, purchase our products, or use our services.

1.1 Policy Scope

This policy applies to:

Website visitors and users
Product purchasers and license holders
Premium subscription customers
Support service users
Newsletter subscribers and marketing contacts

1.2 Data Controller

Proprietor: Vineet Chauhan
Business: KeyRack Digital Solutions
Contact: [email protected] | +918417811789

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide:

Account Information:

Full name
Email address
Phone number
Billing and shipping addresses
Company name (optional)
Job title (optional)

Payment Information:

Payment method details (securely processed)
Billing addresses
Transaction history
Invoice preferences

Communication Data:

Support tickets and messages
Email correspondence
Phone call records
Feedback and reviews
Marketing preferences

2.2 Automatically Collected Information

When you visit our website, we automatically collect:

Technical Information:

IP address and location data
Browser type and version
Operating system
Device information
Screen resolution
Referral URLs
Pages visited and time spent

Usage Analytics:

Website navigation patterns
Feature usage statistics
Download activity
Search queries
Error logs and diagnostics

2.3 Cookies and Tracking Technologies

We use various tracking technologies:

Essential Cookies:

Authentication and security
Shopping cart functionality
Session management
User preferences

Analytics Cookies:

Website performance monitoring
User behavior analysis
Traffic source tracking
Conversion tracking

Marketing Cookies:

Personalized content delivery
Advertisement targeting
Social media integration
Email campaign tracking

3. How We Use Your Information

3.1 Service Delivery

Processing and fulfilling orders
Managing user accounts and subscriptions
Providing customer support
Delivering digital products and updates
Processing payments and billing

3.2 Communication

Sending order confirmations and receipts
Providing technical support responses
Delivering important service updates
Sharing product announcements
Marketing communications (with consent)

3.3 Business Operations

Analyzing website usage and performance
Improving products and services
Preventing fraud and ensuring security
Complying with legal obligations
Conducting market research

3.4 Personalization

Customizing user experience
Recommending relevant products
Personalizing marketing content
Optimizing website performance
Providing targeted support

4. Legal Basis for Processing

We process your personal information based on:

4.1 Contract Performance

Fulfilling product orders and deliveries
Managing subscription services
Providing customer support
Processing payments

4.2 Legitimate Interests

Website security and fraud prevention
Business analytics and improvements
Marketing to existing customers
Legal compliance and record keeping

4.3 Consent

Marketing communications to prospects
Optional data collection
Cookie usage (non-essential)
Third-party integrations

4.4 Legal Obligations

Tax and accounting requirements
Data retention mandates
Regulatory compliance
Law enforcement requests

5. Information Sharing and Disclosure

5.1 Service Providers

We share information with trusted third parties:

Payment Processors:

PhonePe for Indian transactions
eMandate providers for recurring payments
International payment gateways
Payment fraud prevention services

Technology Partners:

Web hosting and cloud services
Email delivery platforms
Analytics and monitoring tools
Customer support platforms
Content delivery networks

Professional Services:

Legal and accounting advisors
Business consultants
Marketing agencies
Security auditors

5.2 Business Transfers

In case of merger, acquisition, or sale:

Customer data may be transferred
Users will be notified in advance
Privacy protections will continue
Opt-out options will be provided

5.3 Legal Requirements

We may disclose information when:

Required by law or legal process
Protecting our rights and property
Preventing fraud or security threats
Responding to government requests
Complying with regulatory obligations

5.4 Third-Party Integrations

For enhanced functionality:

Social media platforms
Analytics services
Marketing automation tools
Customer relationship management systems

6. Data Security Measures

6.1 Technical Safeguards

Encryption: Data encrypted in transit and at rest
Access Controls: Role-based access restrictions
Authentication: Multi-factor authentication systems
Monitoring: 24/7 security monitoring and alerts
Backups: Regular data backups and recovery procedures

6.2 Organizational Measures

Staff Training: Privacy and security awareness programs
Policies: Comprehensive data protection procedures
Audits: Regular security assessments and reviews
Incident Response: Breach detection and response protocols
Vendor Management: Third-party security evaluations

6.3 Payment Security

PCI Compliance: Industry-standard payment processing
Tokenization: Secure payment method storage
Fraud Detection: Advanced fraud prevention systems
Secure Gateways: Certified payment processors only

7. International Data Transfers

7.1 Cross-Border Processing

As we serve international customers:

Data may be processed outside India
Appropriate safeguards ensure protection
Transfer mechanisms comply with regulations
Adequate protection levels maintained

7.2 Transfer Safeguards

Standard Contractual Clauses: EU-approved agreements
Adequacy Decisions: Countries with adequate protection
Binding Corporate Rules: Internal privacy frameworks
Certification Programs: Recognized privacy certifications

8. Data Retention

8.1 Retention Principles

We retain data only as long as necessary for:

Fulfilling stated purposes
Legal and regulatory compliance
Legitimate business interests
User account maintenance

8.2 Retention Periods

Account Data:

Active accounts: Duration of relationship
Closed accounts: 7 years for tax compliance
Subscription data: During subscription plus 7 years

Transaction Data:

Payment records: 7 years from transaction
Invoice data: 7 years for accounting
Refund records: 3 years from refund

Communication Data:

Support tickets: 3 years from resolution
Marketing data: Until consent withdrawn
Email campaigns: 2 years from sending

Technical Data:

Website logs: 12 months
Analytics data: 26 months
Security logs: 1 year

8.3 Data Deletion

Upon retention period expiry:

Data securely deleted or anonymized
Backups include automated deletion
Third-party data deletion requests
Certification of destruction available

9. Your Privacy Rights

9.1 Access Rights

Data Access: Request copies of your personal data
Data Portability: Receive data in structured format
Processing Information: Learn how data is used
Third-Party Sharing: Know who receives your data

9.2 Control Rights

Rectification: Correct inaccurate information
Erasure: Delete personal data ("right to be forgotten")
Restriction: Limit data processing
Objection: Opt-out of certain processing activities

9.3 Consent Management

Withdraw Consent: Cancel previously given permissions
Marketing Opt-Out: Unsubscribe from communications
Cookie Controls: Manage tracking preferences
Data Minimization: Request minimal data collection

9.4 Complaint Rights

Internal Complaints: Contact our privacy team
Supervisory Authority: File complaints with regulators
Legal Remedies: Pursue legal action if necessary
Alternative Dispute Resolution: Mediation options

10. Exercising Your Rights

10.1 How to Contact Us

Email: [email protected]
Phone: +918417811789
Subject: "Privacy Request - [Request Type]"

10.2 Required Information

Full name and contact details
Account information (if applicable)
Specific request description
Identity verification documents
Preferred response method

10.3 Response Timeline

Acknowledgment: Within 72 hours
Response: Within 30 days (may extend to 60 days for complex requests)
Appeals: Available if request denied
Status Updates: Regular communication during processing

11. Children's Privacy

11.1 Age Restrictions

Services not intended for users under 16
No knowing collection of children's data
Parental consent required for underage users
Immediate deletion upon awareness

11.2 Parental Controls

Parents may request data deletion
Account termination for underage users
Verification procedures for age confirmation
Educational institution exemptions (where applicable)

12. Marketing Communications

12.1 Consent-Based Marketing

Opt-In Required: Express consent for marketing
Clear Disclosure: Purpose and frequency explained
Easy Unsubscribe: One-click unsubscribe options
Preference Management: Granular communication controls

12.2 Marketing Activities

Product Updates: New releases and features
Promotional Offers: Discounts and special deals
Educational Content: Tutorials and best practices
Industry News: Relevant industry information

12.3 Communication Channels

Email Newsletters: Regular product updates
SMS Notifications: Order status and alerts (with consent)
Phone Calls: Support and sales (existing customers only)
Social Media: Public announcements and engagement

13. Third-Party Privacy Practices

13.1 External Links

No Control: Third-party sites have own policies
User Responsibility: Review external privacy policies
Recommendation Only: Links provided for convenience
No Liability: For third-party privacy practices

13.2 Social Media Integration

Platform Policies: Subject to social media terms
Data Sharing: Limited to necessary functionality
User Control: Manage social media privacy settings
Opt-Out Options: Disable social integrations

14. Privacy by Design

14.1 Proactive Measures

Built-In Privacy: Privacy considerations in system design
Default Settings: Privacy-protective defaults
Minimal Collection: Only necessary data collected
Purpose Limitation: Data used only for stated purposes

14.2 Continuous Improvement

Regular Reviews: Privacy policy and practice updates
Training Programs: Staff privacy education
Technology Updates: Security and privacy enhancements
User Feedback: Privacy concern responsiveness

15. Updates to This Policy

15.1 Policy Changes

We may update this policy to:

Reflect service changes
Comply with new regulations
Improve privacy protections
Clarify existing practices

15.2 Notification Methods

Email Alerts: To registered users
Website Notices: Prominent policy update announcements
Version Control: Clearly marked effective dates
Archive Access: Previous versions available upon request

15.3 Material Changes

For significant changes:

30-day advance notice provided
Explicit consent may be required
Opt-out options for substantial changes
Grandfathering of existing agreements where appropriate

16. Contact Information

16.1 Privacy Inquiries

KeyRack Digital Solutions
Privacy Officer: Vineet Chauhan (Proprietor)
Email: [email protected]
Phone: +918417811789
Website: keyrack.in

16.2 Business Hours

Support Available: Monday - Saturday, 9 AM - 6 PM IST
Emergency Contact: [email protected] (24/7 monitoring)

16.3 Regulatory Contacts

For EU Users: Refer to our GDPR Policy for specific rights and procedures
For Indian Users: Consumer complaints may be filed with appropriate authorities

Last Updated: 24-05-2025
Effective Date: 24-05-2025

This Privacy Policy works in conjunction with our Terms of Use, GDPR Policy, and other legal documents to provide comprehensive privacy protection for all users of KeyRack Digital Solutions services.