Terms of use

Terms of Use

KeyRack Digital Solutions
Website: keyrack.in
Contact: +918417811789
Email: [email protected]
Proprietor: Vineet Chauhan

1. Acceptance of Terms

By accessing and using the KeyRack Digital Solutions website (keyrack.in) and our services, you agree to be bound by these Terms of Use and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using our website and services.

1.1 Agreement Scope

These terms apply to:

• Website browsing and usage
• Product purchases and downloads
• Premium subscription services
• Customer support interactions
• All related services and communications

1.2 Legal Capacity

By using our services, you represent that:

• You are at least 18 years of age
• You have legal capacity to enter into agreements
• You are not prohibited from using our services
• All information provided is accurate and truthful

2. Service Description

2.1 Products & Services

KeyRack Digital Solutions provides:

• WordPress Themes: Premium and custom-designed themes
• WordPress Plugins: Functional plugins for various purposes
• WHMCS Modules: Billing and management system extensions
• PHP Scripts: Custom and ready-made PHP applications
• Premium Subscriptions: Monthly access to exclusive content
• Technical Support: Assistance with our products and services

2.2 Service Availability

• Services available 24/7 with planned maintenance windows
• Digital product delivery via secure download links
• Customer support during business hours (9 AM - 6 PM IST)
• Premium support with priority response times

2.3 Service Modifications

We reserve the right to:

• Modify or discontinue services with notice
• Update product features and functionality
• Change pricing with advance notification
• Implement new terms and conditions

3. User Accounts & Registration

3.1 Account Creation

To access certain services, you must:

• Create a user account with accurate information
• Maintain the security of your account credentials
• Accept responsibility for all account activity
• Notify us immediately of any unauthorized access

3.2 Account Information

You agree to:

• Provide accurate and complete registration information
• Update information promptly when changes occur
• Maintain the confidentiality of your login credentials
• Use your account only for lawful purposes

3.3 Account Termination

We may terminate accounts for:

• Violation of these terms
• Fraudulent or illegal activity
• Non-payment of fees
• Abusive behavior toward staff or other users

4. Acceptable Use Policy

4.1 Permitted Uses

You may use our services to:

• Browse and purchase digital products
• Download and use licensed content as permitted
• Access premium subscription features
• Contact support for assistance
• Participate in community features (if available)

4.2 Prohibited Activities

You may NOT:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Distribute malware or harmful code
• Attempt to hack or compromise our systems
• Share account credentials with others
• Use services for illegal or fraudulent purposes
• Spam or send unsolicited communications
• Reverse engineer our products without permission

4.3 Content Standards

All user-generated content must:

• Be legal and appropriate
• Not infringe on third-party rights
• Not contain harmful or malicious code
• Comply with applicable copyright laws
• Meet professional and ethical standards

5. Intellectual Property Rights

5.1 Our Intellectual Property

All content on our website and in our products is protected by:

• Copyright laws
• Trademark protections
• Trade secret regulations
• International IP treaties

This includes:

• Source code and algorithms
• Design elements and graphics
• Documentation and tutorials
• Branding and logos
• Product names and descriptions

5.2 User Rights

Subject to license terms, you receive:

• Limited usage rights for purchased products
• Access to documentation and support materials
• Right to modify products within license scope
• Commercial usage rights (where applicable)

5.3 DMCA Compliance

We respect intellectual property rights and:

• Respond to valid DMCA takedown notices
• Terminate accounts of repeat infringers
• Provide counter-notification procedures
• Cooperate with rights holders

6. Payment Terms & Billing

6.1 Pricing & Fees

• All prices displayed in applicable currency
• Prices subject to change with notice
• Taxes calculated based on customer location
• Payment gateway fees may apply

6.2 Payment Methods

We accept:

• PhonePe (Indian customers)
• eMandate for recurring payments
• International payment gateways for global customers
• Bank transfers for enterprise customers
• Other methods as displayed at checkout

6.3 Billing Practices

• One-time payments for individual products
• Recurring monthly billing for premium subscriptions
• Automatic renewal unless canceled
• Failed payment notifications and retry attempts

6.4 Refunds

Refunds governed by our separate Refund Policy including:

• 7-day money-back guarantee
• Specific conditions and procedures
• Processing timelines and methods
• Non-refundable situations

7. Privacy & Data Protection

7.1 Information Collection

We collect information necessary to:

• Process orders and payments
• Provide customer support
• Improve our services
• Comply with legal requirements

7.2 Data Usage

Your information is used for:

• Service delivery and support
• Payment processing
• Communication about services
• Legal compliance and security

7.3 Data Protection

We implement:

• Secure data storage and transmission
• Access controls and authentication
• Regular security audits and updates
• GDPR compliance for EU customers

Detailed privacy practices are outlined in our Privacy Policy and GDPR Policy.

8. Service Level & Support

8.1 Support Services

We provide:

• Email Support: [email protected]
• Phone Support: +918417811789 (business hours)
• Documentation: Online guides and tutorials
• Community Support: User forums (if available)

8.2 Support Scope

Support includes:

• Product installation guidance
• Basic configuration assistance
• Bug reports and fixes
• License and usage questions

8.3 Support Limitations

Support does NOT include:

• Custom development work
• Third-party integration assistance
• Server configuration support
• Training on basic platform usage

8.4 Response Times

• Regular Customers: 24-72 hours
• Premium Subscribers: 24-48 hours
• Critical Issues: Expedited handling
• Business Hours: Monday-Saturday, 9 AM-6 PM IST

9. Disclaimers & Warranties

9.1 Service Disclaimer

Our services are provided "AS IS" without warranties of any kind. We disclaim:

• Merchantability warranties
• Fitness for particular purpose
• Non-infringement guarantees
• Uninterrupted service availability

9.2 Product Warranties

Digital products are provided with:

• Limited functionality warranties
• Reasonable compatibility expectations
• Bug fix commitments within support period
• No guarantee of specific results

9.3 Third-Party Content

For third-party integrations and content:

• No warranty for third-party functionality
• User responsible for third-party compliance
• External links provided for convenience only
• Third-party terms apply to their services

10. Limitation of Liability

10.1 Liability Limits

Our liability is limited to:

• Direct damages only
• Amount paid for specific service/product
• No consequential or indirect damages
• No lost profits or business interruption

10.2 Exclusions

We are not liable for:

• Data loss or corruption
• Security breaches beyond our control
• Third-party service failures
• User error or misuse
• Force majeure events

10.3 User Responsibility

Users are responsible for:

• Data backup and security
• Compliance with applicable laws
• Proper product usage
• Third-party integration issues

11. Indemnification

You agree to indemnify and hold harmless KeyRack Digital Solutions from:

• Claims arising from your use of our services
• Violations of these terms
• Infringement of third-party rights
• Illegal or unauthorized activities
• Content you create or distribute

12. Termination

12.1 Termination by You

You may terminate by:

• Canceling subscriptions
• Closing your account
• Discontinuing service usage
• Following cancellation procedures

12.2 Termination by Us

We may terminate for:

• Terms of service violations
• Non-payment of fees
• Illegal or harmful activities
• Inactivity for extended periods

12.3 Effect of Termination

Upon termination:

• License rights cease immediately
• Account access is suspended
• Data may be deleted after reasonable period
• Outstanding obligations remain in effect

13. Dispute Resolution

13.1 Informal Resolution

Before formal proceedings:

• Contact our support team
• Attempt good faith negotiation
• Provide reasonable time for resolution
• Document communication attempts

13.2 Formal Dispute Process

Unresolved disputes subject to:

• Binding arbitration under Indian Arbitration Act
• Individual claims only (no class actions)
• Arbitration in Uttar Pradesh, Varanasi
• English language proceedings

13.3 Legal Compliance

These terms comply with:

• Indian Contract Act
• Information Technology Act
• Consumer Protection Act
• International commerce regulations

14. General Provisions

14.1 Governing Law

These terms are governed by Indian law and subject to jurisdiction of courts in Uttar Pradesh, Varanasi.

14.2 Severability

If any provision is deemed invalid:

• Remaining terms continue in effect
• Invalid provisions modified to be enforceable
• Overall agreement remains valid
• Intent and purpose preserved

14.3 Entire Agreement

These terms constitute the entire agreement between parties, superseding all prior agreements and understandings.

14.4 Assignment

You may not assign these terms without our written consent. We may assign our rights and obligations with notice.

15. Updates & Modifications

15.1 Term Updates

We may update these terms:

• With 30 days advance notice
• For legal or regulatory compliance
• To reflect service changes
• To improve clarity and fairness

15.2 Notification Methods

Updates communicated via:

• Email to registered users
• Website announcements
• Account notifications
• Service messages

15.3 Acceptance of Changes

Continued use after updates constitutes acceptance of new terms.

16. Contact Information

For questions about these Terms of Use:

KeyRack Digital Solutions
Proprietor: Vineet Chauhan
Email: [email protected]
Phone: +918417811789
Website: keyrack.in

Legal Inquiries: [email protected]
Business Hours: Monday - Saturday, 9 AM - 6 PM IST

Last Updated:  24-05-2025
Effective Date: 24-05-2025

By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use.